🚨 TestingXperts Urgently Hiring: Data Analyst
Location: San Diego, CA (In-Person Interviews) About the Role:We are seeking a highly motivated Data Analyst to join our team in San Diego. You will play a key role in turning complex data into actionable insights that drive business impact and improve customer experiences across Canadian operations. Key Responsibilities: Drive Business Impact through Localized Analytics Define and track key performance metrics for Canadian assisted services, including Full Service, Business Tax, Assist & Review, Audit Coach, and Audit Defense. Partner with cross-functional teams (operations, product, engineering) to deliver insights that enhance customer experience, reduce friction, and ensure consistent service for English and French-speaking customers. Automate and maintain localized reporting for real-time, data-informed decision-making year-round. Elevate Data Infrastructure & Modeling Adapt dashboards and models to meet Canadian-specific requirements, including taxonomy, metrics, and workflows. Lead development of segmentation frameworks (e.g., digital vs. expert support) to guide proactive customer support strategies. Optimize data pipelines to ensure scalable, robust infrastructure supporting business intelligence. Improve Operational Efficiency & Seasonal Readiness Analyze customer support metrics (serving time, digital help trends, escalations) to optimize staffing, routing, and tools. Support operational planning during peak seasons, including backlog management and compliance-aligned change management. Establish KPI targets, perform root cause analysis, and create automated processes for key stakeholders. Influence Strategy Through Insightful Storytelling Translate complex analytics into clear, actionable recommendations for technical and non-technical audiences. Aggregate customer feedback (surveys, chat, calls) to identify opportunities for improving the customer journey. Collaborate with senior leaders to align on strategy, service quality, and customer success in Canada. Qualifications: Experience in data science, analytics, or related fields. Strong SQL skills for data extraction, manipulation, and pipeline development. Expertise in data visualization tools (Tableau, Qlik, etc.). Proficiency in Python or R for advanced analytics is a plus. Familiarity with big data tools (Snowflake, Spark, Databricks) is a plus. Experience with Machine Learning / Generative AI is a plus. Ability to manage multiple projects in a fast-paced environment. Strong problem-solving and quantitative thinking skills. Passion for mentorship and team growth. Proactive, growth-oriented mindset—identifying opportunities for innovation, not just solving problems. Why Join Us?This is your chance to make a tangible impact by driving data-informed decisions and shaping the customer experience across Canadian markets. Apply Now to be part of a team that values insight, innovation, and actionable analytics!